1. All returns must be initiated within 7 days of the original purchase date.
2. Products must be in their original condition, undamaged, and free from any signs of wear, dirt, or alteration.
3. The original packaging, tags, and accessories must be intact and included with the returned item.

Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order to request a return. You can reach us via email at claritybystlouis@gmail.com or by calling  at 917-943-9170. Please provide your order number and a detailed reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, along with the return shipping address.
3. Pack the item securely in the original packaging, including all accessories and tags. Ensure that the RA number is clearly visible on the package.
4. Ship the item back to us using a trackable and insured shipping method. Please retain the shipping receipt for your records.
5. Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above.
6. If the return is approved, we will process a refund to the original payment method within 7 business days. Please note that the refund amount will exclude any shipping fees incurred during the initial purchase or return.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or initiate a refund, depending on the availability of the product. Please note that Pitch Noire reserves the right to refuse a return if the item does not meet the eligibility criteria mentioned in this policy or if the return process is not followed correctly. If you have any further questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to assist you.